Shipping + Returns
 

DOMESTIC ORDERS We offer free shipping to all domestic destinations on all purchases via USPS. Orders shipping to a Hawaii address will ship USPS First Class parcel. Orders shipping to the US mainland or any territory will ship USPS Priority. You will receive a tracking number once your order is processed. Please allow up to one week for your order to be shipped from the date of your purchase. Rumi Murakami is not responsible for lost or damaged items once your order is in transit.

INTERNATIONAL ORDERS We use DHL EXPRESS for all orders with a shipping address outside of the continental US, which usually arrives within 3 - 5 business days to your international destination.  You will receive a tracking number by email when your order has processed and shipped. Any additional customs or import fees requested at the time of delivery are the sole responsibility of the customer. Please check with customs in your own country if you are unclear what additional fees may be due. Extra time may be needed for processing your package through customs.  Please note: we do not currently offer returns or exchanges on items shipped to destinations outside of the US. Rumi Murakami is not responsible for lost or damaged items once your order is in transit.

RETURNS If you are not in love with your purchase please contact us at hello@rumimurakami.com within 10 days of delivery to begin the return process. We do not offer refunds however we are happy to exchange your item or offer a store credit as long as the item is received in new condition with original tags attached.

Sale, sample, and cut-to-order items are final sale and cannot be returned or exchanged.